Service Desk & IT Support Dagen 2019

 

Dato: 14. juni 2019 – Sted: Scandic Sluseholmen, Molestien 11, 2450 København SV

 

Dagen byder bl.a. på den nyeste viden indenfor:

AI & Robotics i IT Service Desken, Chatbots, ITIL4, Videndeling, Incident håndtering, Lean i IT Service Desken.

Bemærk: EARLY BIRD PRIS frem til 17. april 2019 – kun 1.995,- kr. ekskl. moms.

 

Du kan bl.a. møde VisionWillow, samt tre af vores partnere 4me, Service-Flow og Upland RightAnswers og mange flere.

 

For meget Tech og for lidt Why – VisionWillow

Forandring kræver fokusskift

Hvordan er sammenhængen i virksomheder? Er der en rød tråd fra de strategiske visioner til tekniske beslutninger.

VisionWillow stiller spørgsmål som hjælper virksomheder med at blive endnu bedre til at sætte ord på – visualisere og ikke mindst dokumentere – hvad visionen gerne skal bidrage med.

I indlægget vil Finn Nøhr kommer mere specifikt ind på nogle af spørgsmålene og eksempler på konsekvensen af en virksomheds beslutningsgrundlag – både når det er præget af Tech og når det er drevet af Why.

Speaker: Finn Nøhr, CEO hos VisionWillow

 

No more integration headaches – ServiceFlow Corp.

Running a modern business of any size is now a complicated matter. Even small companies often use tens or even hundreds of business, marketing, and operational applications just to function. But while each application has a specific purpose, the organisation must operate as a whole – meaning that all those applications, and the teams that use them, must work together to enable the organisation to compete effectively. Those applications, however, rarely make that type of seamless integration easy.

Erkka Heinola from Service-Flow will guide you through and share his insight regarding seamless and easy integrations through integration hub:

– Better customer service with seamless incident handling process between internal teams and external partners

– What is integration hub? And why it works perfectly together with other integration solutions and platforms. Future of integrated business services.

– Case story

Speaker: Erkka Heinola, Business Development Manager at Service-Flow C

 

Collaborative Enterprise Service Management – let all your employees connect – 4me

Empower all your employees to work closer together and help the transformation into the digital world. 4me is the first service management application built for the needs of tomorrow. Allow your users to seamlessly collaborate whilst not having to worry about security or data integrity issues. Let the experience of thousands of customers kick-start your best practice maturity curve.

– Case story

Speaker: Martijn Adams, General Manager EMEA at 4me

 

Knowledge management is no longer a “nice to have” process – Upland RightAnswers

The question is how can you capitalize on that? It requires more than technology – it also requires a methodology. KCS is a methodology and a set of practices designed to put knowledge to the core of problem solving processes.

Knowledge management software makes IT help desk and customer service agents more productive.

Stop knowledge walking out the door.

-Case story

Speaker: Brian Boyer, Commercial Director EMEA

 

Se fuldt program og praktiske oplysninger her:

Service Desk & IT Support Dagen 2019

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