Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services to meet business requirements.
Some key benefits of moving to a well managed multi-sourced IT organization can include:
- Ease of obtaining additional resources “on tap”.
Increased adaptability and speed of response to business requirements.
- Competition between suppliers to drive down costs and increase quality.
- Widening the portfolio of services and skills available to the organization.
- Decreased time to market, with increased innovation and business to IT alignment.
- Allowing the retained organization to focus on IT strategy, business relationship management, enterprise architecture, and governance.
- Having the ability to utilize suppliers who are either best-of-breed or specialists, experts in niche technologies, or who can bring individual strengths to specific service offerings.
Service Integration and Management (SIAM) aims to bring the desired governance and control, which will ensure organizational policies and standards are not ignored or inconsistently applied, and suppliers act cohesively and efficiently.