Knowledge is the foundation of any service organization. Knowledge of your products, your services, your customers. KCS® helps you leverage the collective knowledge of your team to make measurable contributions to your organizational goals, like: Improved customer satisfaction, better products and services, less inbound tickets, improved customer service and happy employees.
The KCS® methodology can be adopted across all business functions.
KCS® seeks to:
- Create content as a by-product of solving problems
- Evolve content based on demand and usage
- Develop a knowledge base of an organization’s collective experience to-date
- Reward learning, collaboration, sharing and improving
With over 20 years in development and over $50 million invested in developing the methodology, KCS® has produced significant benefits for organizations around the world.