Knowledge sharing - VisionWillow A/S

Knowledge sharing

Make knowledge accessible, avoid bottlenecks and enable the learning organization to reach its goals.

Knowledge-Centered Service®

Knowledge is the foundation of any service organization. Knowledge of your products, your services, your customers. KCS® helps you leverage the collective knowledge of your team to make measurable contributions to your organizational goals, like: Improved customer satisfaction, better products and services, less inbound tickets, improved customer service and happy employees.

The KCS® methodology can be adopted across all business functions.

KCS® seeks to:

  • Create content as a by-product of solving problems
  • Evolve content based on demand and usage
  • Develop a knowledge base of an organization’s collective experience to-date
  • Reward learning, collaboration, sharing and improving


With over 20 years in development and over $50 million invested in developing the methodology, KCS® has produced significant benefits for organizations around the world.

Building blocks for a successful KCS implementation​

If you are planning to adopt KCS® in your organization, VisionWillow offers you a complete KCS® Adoption Support program to provide you with the necessary foundation for a successful project. The program consists of assessments, training, planning & design workshops and coaching.

Get more knowledge about KCS

VisionWillow recommends the KCS Practices Certification that is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption. People within the organization with a KCS Practices Certification are an excellent starting point for the utilization of KCS.

In the process of gaining a KCS Practices Certification, you will get knowledge about the principles and core concepts of KCS, KCS benefits, and how to deal with frequently asked questions and common objections. A thorough understanding of the following: solve and evolve loops, KCS roles, KCS measures, content standard and workflow, best practices for adoption, and functional requirements for tools and tool integration.

If you are interested or need more information about the KCS Practices Certification, please contact VisionWillow (info@visionwillow.com).

KCS is a registered trademark of the Consortium for Service Innovation

News & Inspiration

Christian Jonsson
Nyhed
Jørgen Larsen

Christian Jonsson returns to VisionWillow

In January 2018, Christian Jonsson left VisionWillow to finish his Master of Science in Internetworking, Engineering and IT at the University of Technology Sydney. We are happy to announce that Christian Jonsson returned to VisionWillow this December with more relevant knowledge and experience.

Read More
enterprise service management (ESM)
Product
Jørgen Larsen

4me – an enterprise service management (ESM) solution

4me is the only enterprise service management (ESM) solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other. 4me also handles service provided from external partners like outsourced services.

Read More
Online training for the professional service manager
Academy
Jørgen Larsen

Online training for the professional service manager

VisionWillow offers online training, and now it is possible to see the available courses at itil4me.com.

The current online catalog includes ITIL V3, ITIL4, VeriSM, ITSM, SIAM, and DevOps training and exams.

VisionWillow offers 1-1 training and classroom training, as well.

Read More

VisionWillow A/S, Vandtårnsvej 62, st. tv., DK-2860 Søborg