Knowledge sharing - VisionWillow A/S

Knowledge sharing

Make knowledge accessible, avoid bottlenecks and enable the learning organization to reach its goals.

Knowledge-Centered Service®

Knowledge is the foundation of any service organization. Knowledge of your products, your services, your customers. KCS® helps you leverage the collective knowledge of your team to make measurable contributions to your organizational goals, like: Improved customer satisfaction, better products and services, less inbound tickets, improved customer service and happy employees.

The KCS® methodology can be adopted across all business functions.

KCS® seeks to:

  • Create content as a by-product of solving problems
  • Evolve content based on demand and usage
  • Develop a knowledge base of an organization’s collective experience to-date
  • Reward learning, collaboration, sharing and improving

With over 20 years in development and over $50 million invested in developing the methodology, KCS® has produced significant benefits for organizations around the world.

Building blocks for a successful outcome

If you are planning to adopt KCS® in your organization, VisionWillow offers you a complete KCS® Adoption Support program to provide you with the necessary foundation for a successful project. The program consists of assessments, training, planning & design workshops and coaching.

KCS is a registered trademark of the Consortium for Service Innovation

News & Inspiration

Online training for the professional service manager
Jørgen Larsen

Online training for the professional service manager

VisionWillow offers online training, and now it is possible to see the available courses at

The current online catalog includes ITIL V3, ITIL4, VeriSM, ITSM, SIAM, and DevOps training and exams.

VisionWillow offers 1-1 training and classroom training, as well.

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Jørgen Larsen

VisionWillow signs deal with AEKKO

AEKKO provides interim leadership and management in the form of Jørgen Larsen. With more than 20 years of experience, Jørgen Larsen will bring inspiration, advisory, and help keep the operation run smoothly together with the rest of the team at VisionWillow.

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Niels Lausten Brogaard (VisionWillow) and Ollie Norman (BMC Software)
Jørgen Larsen

BMC Partner Forum 2019 Madrid

BMC is a large but agile producer of innovative/visionary IT service management products. Last week VisionWillow returned from the BMC Partner Forum in Madrid inspired and still very confident that BMC is one of the strongest provides in their field.

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VisionWillow A/S, Vandtårnsvej 62, st. tv., DK-2860 Søborg