Service Desk & IT Support Dagen 2019

AI & Robotics i IT Service Desken, Chatbots, ITIL4, Videndeling, Incident håndtering, Lean i IT Service Desken.

14. juni 2019

Scandic Sluseholmen, Molestien 11, 2450 København SV

Mød VisionWillow, samt tre af vores partnere 4me, Service-Flow og Upland RightAnswers og mange flere på Service desk & IT support dagen 2019.  

FOR MEGET TECH OG FOR LIDT WHY

Speaker: Finn Nøhr, CEO hos VisionWillow

Forandring kræver fokusskift

Hvordan er sammenhængen i virksomheder? Er der en rød tråd fra de strategiske visioner til tekniske beslutninger.

VisionWillow stiller spørgsmål som hjælper virksomheder med at blive endnu bedre til at sætte ord på – visualisere og ikke mindst dokumentere – hvad visionen gerne skal bidrage med.

I indlægget vil Finn Nøhr kommer mere specifikt ind på nogle af spørgsmålene og eksempler på konsekvensen af en virksomheds beslutningsgrundlag – både når det er præget af Tech og når det er drevet af Why.

NO MORE INTEGRATION HEADACHES – SERVICEFLOW CORP.

Speaker: Erkka Heinola, Business Development Manager at Service-Flow C

Running a modern business of any size is now a complicated matter. Even small companies often use tens or even hundreds of business, marketing, and operational applications just to function. But while each application has a specific purpose, the organisation must operate as a whole – meaning that all those applications, and the teams that use them, must work together to enable the organisation to compete effectively. Those applications, however, rarely make that type of seamless integration easy.

Erkka Heinola from Service-Flow will guide you through and share his insight regarding seamless and easy integrations through integration hub:
– Better customer service with seamless incident handling process between internal teams and external partners
– What is integration hub? And why it works perfectly together with other integration solutions and platforms. Future of integrated business services.

COLLABORATIVE ENTERPRISE SERVICE MANAGEMENT – LET ALL YOUR EMPLOYEES CONNECT

Speaker: Martijn Adams, General Manager EMEA at 4me

Empower all your employees to work closer together and help the transformation into the digital world. 4me is the first service management application built for the needs of tomorrow. Allow your users to seamlessly collaborate whilst not having to worry about security or data integrity issues. Let the experience of thousands of customers kick-start your best practice maturity curve.

KNOWLEDGE MANAGEMENT IS NO LONGER A “NICE TO HAVE” PROCESS – UPLAND RIGHTANSWERS

Speaker: Brian Boyer, Commercial Director EMEA

The question is how can you capitalize on that? It requires more than technology – it also requires a methodology. KCS is a methodology and a set of practices designed to put knowledge to the core of problem solving processes.

Knowledge management software makes IT help desk and customer service agents more productive.

Stop knowledge walking out the door.

Husk at tilmelde dig!

DAGE TIL SERVICE DESK & IT SUPPORT DAGEN 2019​

VisionWillow A/S, Vandtårnsvej 62, st. tv., DK-2860 Søborg

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