Structure & Process - VisionWillow A/S

Structure & Process

Improve business efficiency, service quality, and customer experience by structured processes that support people and business goals.

Intelligent Swarming

Intelligent Swarming can be described as “Collaboration on Steroids”. When your organization is dealing with mostly new and complex issues, the traditional escalation model turns out to be less than efficient. With Intelligent Swarming, you break through those silos and instead, where necessary, you rely on a “swarm” of agents to solve the issue fast and effectively. Stop throwing tickets around like hot potatoes.

Building blocks for a successful outcome

If you are planning to adopt Intelligent Swarming in your organization, VisionWillow offer you a complete adoption support program which provides the necessary foundation for a successful outcome. The program consists of assessments, training, planning & design workshops, and coaching.

Intelligent Swarming is a service mark of the Consortium for Service Innovation (https://www.serviceinnovation.org/)

Enterprise Service Management

Enterprise Service Management (ESM) is if we should describe it in few words, the adoption of IT service management (ITSM) concepts and ITIL practices at other departments throughout organizations.

Departments like HR and facilities are used to offer services but seldom through a framework and aligned tool with the rest of the organization. ITIL4 and Enterprise Service Management (ESM) will, in the future, help organizations with a structure and processes that provide shared service management with the efficiency and higher quality service that this brings to an organization.

Start the transformation to unified shared services

VisionWillow provides assessment, training, organizational implementation, and technology that can handle your demands.

News & Inspiration

Christian Jonsson
Nyhed
Jørgen Larsen

Christian Jonsson returns to VisionWillow

In January 2018, Christian Jonsson left VisionWillow to finish his Master of Science in Internetworking, Engineering and IT at the University of Technology Sydney. We are happy to announce that Christian Jonsson returned to VisionWillow this December with more relevant knowledge and experience.

Read More
enterprise service management (ESM)
Product
Jørgen Larsen

4me – an enterprise service management (ESM) solution

4me is the only enterprise service management (ESM) solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other. 4me also handles service provided from external partners like outsourced services.

Read More
Online training for the professional service manager
Academy
Jørgen Larsen

Online training for the professional service manager

VisionWillow offers online training, and now it is possible to see the available courses at itil4me.com.

The current online catalog includes ITIL V3, ITIL4, VeriSM, ITSM, SIAM, and DevOps training and exams.

VisionWillow offers 1-1 training and classroom training, as well.

Read More

VisionWillow A/S, Vandtårnsvej 62, st. tv., DK-2860 Søborg