Speaker: Finn Nøhr, CEO hos VisionWillow
Forandring kræver fokusskift
Hvordan er sammenhængen i virksomheder? Er der en rød tråd fra de strategiske visioner til tekniske beslutninger.
VisionWillow stiller spørgsmål som hjælper virksomheder med at blive endnu bedre til at sætte ord på – visualisere og ikke mindst dokumentere – hvad visionen gerne skal bidrage med.
I indlægget vil Finn Nøhr kommer mere specifikt ind på nogle af spørgsmålene og eksempler på konsekvensen af en virksomheds beslutningsgrundlag – både når det er præget af Tech og når det er drevet af Why.
Speaker: Erkka Heinola, Business Development Manager at Service-Flow
Running a modern business of any size is now a complicated matter. Even small companies often use tens or even hundreds of business, marketing, and operational applications just to function. But while each application has a specific purpose, the organisation must operate as a whole – meaning that all those applications, and the teams that use them, must work together to enable the organisation to compete effectively. Those applications, however, rarely make that type of seamless integration easy.
Erkka Heinola from Service-Flow will guide you through and share his insight regarding seamless and easy integrations through integration hub:
– Better customer service with seamless incident handling process between internal teams and external partners
– What is integration hub? And why it works perfectly together with other integration solutions and platforms. Future of integrated business services.
Martijn Adams, General Manager EMEA at 4me.
Empower all your employees to work closer together and help the transformation into the digital world. 4me is the first service management application built for the needs of tomorrow. Allow your users to seamlessly collaborate whilst not having to worry about security or data integrity issues. Let the experience of thousands of customers kick-start your best practice maturity curve.
Case story Egmont, Sys Mindedahl
Egmonts journey from ITSM to ESM.
Brian Boyer, Commercial Director EMEA at UPLAND RIGHTANSWERS
The question is how can you capitalize on that? It requires more than technology – it also requires a methodology. KCS is a methodology and a set of practices designed to put knowledge to the core of problem solving processes.
Knowledge management software makes IT help desk and customer service agents more productive.
Stop knowledge walking out the door.
Case story DSV, Lasse Lundemark
We have the privilege to welcome Michael Bay as a Senior Service Management Consultant at VisionWillow.
Michael with his strong knowledge about change and deployment processes from Takeda, Nycomed, and DSB is ready to help current and new customers at VisionWillow….
If you are a novelist or a script-writer, one of the indispensable tools for improving the quality of your end result, is the mindset of “Kill your darlings”…
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