The secret willow

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Finn Nøhr

CEO

Mobile
+45 51331369

E-mail
finn.nohr@visionwillow.com

Sander van der Moolen

Trainer & Consultant

Mobile
+31(0)6 4600 3910

E-mail
s.vandermoolen@visionwillow.com

Mads Fuhr

Business Development

Mobile
+45 20739227

E-mail
mads.fuhr@visionwillow.com

Service Desk Dagen 2019

Presentations & video material

For meget tech og for lidt why

Speaker: Finn Nøhr, CEO hos VisionWillow

Forandring kræver fokusskift

Hvordan er sammenhængen i virksomheder? Er der en rød tråd fra de strategiske visioner til tekniske beslutninger.

VisionWillow stiller spørgsmål som hjælper virksomheder med at blive endnu bedre til at sætte ord på – visualisere og ikke mindst dokumentere – hvad visionen gerne skal bidrage med.

I indlægget vil Finn Nøhr kommer mere specifikt ind på nogle af spørgsmålene og eksempler på konsekvensen af en virksomheds beslutningsgrundlag – både når det er præget af Tech og når det er drevet af Why.

Download presentation (PDF).

No more integration headaches

Speaker: Erkka Heinola, Business Development Manager at Service-Flow

Running a modern business of any size is now a complicated matter. Even small companies often use tens or even hundreds of business, marketing, and operational applications just to function. But while each application has a specific purpose, the organisation must operate as a whole – meaning that all those applications, and the teams that use them, must work together to enable the organisation to compete effectively. Those applications, however, rarely make that type of seamless integration easy.

Erkka Heinola from Service-Flow will guide you through and share his insight regarding seamless and easy integrations through integration hub:
– Better customer service with seamless incident handling process between internal teams and external partners
– What is integration hub? And why it works perfectly together with other integration solutions and platforms. Future of integrated business services.

Download presentation (PDF).

Collaborative enterprise service management - let all your emplyess connect

Martijn Adams, General Manager EMEA at 4me.

Empower all your employees to work closer together and help the transformation into the digital world. 4me is the first service management application built for the needs of tomorrow. Allow your users to seamlessly collaborate whilst not having to worry about security or data integrity issues. Let the experience of thousands of customers kick-start your best practice maturity curve.

Download presentation (PDF).

 

Case story Egmont, Sys Mindedahl

Egmonts journey from ITSM to ESM.

Download presentation (PDF).

Knowledge management is no longer a "Nice to have process"

Brian Boyer, Commercial Director EMEA at UPLAND RIGHTANSWERS

The question is how can you capitalize on that? It requires more than technology – it also requires a methodology. KCS is a methodology and a set of practices designed to put knowledge to the core of problem solving processes.

Knowledge management software makes IT help desk and customer service agents more productive.

Stop knowledge walking out the door.

Download presentation (PDF)

Case story DSV, Lasse Lundemark

The presentation from Lasse will be available in a couple of weeks.

News & Inspiration

Nyhed
Stephan Boersma

Welcome to Stephan Boersma

We are happy to announce another expansion of the team and welcome Stephan Boersma on board as a service management consultant. Stephan comes with a background from the IT University of Copenhagen in Digital Innovation and Software Design and has a vast experience within Business Intelligence having supported various organizations in building insightful reports on top of their existing IT solutions.

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Nyhed
Stephan Boersma

Welcome to Tira Kordrostamy

We are happy to announce another expansion of the team and welcome Tira Kordrostamy on board as service management consultant.

Tira has years of service desk management experience from companies like NNIT and the Al Tayer Group and Oman Insurance in Dubai and worked with ITSM implementations and process advisory.

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Christian Jonsson
Nyhed
Jørgen Larsen

Christian Jonsson returns to VisionWillow

In January 2018, Christian Jonsson left VisionWillow to finish his Master of Science in Internetworking, Engineering and IT at the University of Technology Sydney. We are happy to announce that Christian Jonsson returned to VisionWillow this December with more relevant knowledge and experience.

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